Online shop will be back soon! We are waiting for the snow storm to pass through CT, a little warmer weather, and for USPS delays squared away. Thanks for your patience! Stay safe and warm!

SHIPPING INFO & FAQs

Plant Mail is the Best Mail.

we don't leaf any details

Heat Packs

We offer a 72-hr heat pack to be purchased during checkout. Purchasing this option also insures your plants from any winter damage with full refund or exchange. Any purchases made without a heat pack will not be eligible for winter damage protection.Heat packs are an additional $3 to the standard priority mail shipping cost.

Shipping Carrier.

All domestic orders are shipped from New Haven, CT. We offer USPS Priority Mail (1-3 days) . Price will vary based on location. Please allow 5 business days for your order to be processed.

Local Delivery.

We have currenty paused our local delivery option. We hope to have this back in Spring 2021.

In-Store Pick Up.

In-store pick up is available during store business hours. Please come to the front register and let an associate know. If you prefer contactless pick up, please give the store a call and we can meet you curbside when you arrive.

Weather.

We make sure the plants we ship out are in their best condition, but Mother Nature may sometimes interfere with that. Houseplants are best kept in temperatures between 50-80F. Please keep this in mind as you place your order. It is best to bring in your plant mail as soon as possible during extreme weather. We are not responsible for any cold damage if your plants are delayed by the postal service.

Where Do You Ship?

At this point we only ship to the contiguous USA.

Confirmation.

Customers can not place orders unless a valid e-mail is provided. Upon placing an order, you will receive two emails from us. The first one is a confirmation of your order, typically sent within minutes of checkout. The second e-mail is sent out with tracking information when your order is processed. 

Lost Packages

We will try our best to help you locate the missing items, but Bark & Vine is not responsible for any lost or stolen items. Contact your local post office or the police to file for lost or stolen packages. Once your package leaves our facility, our access to them is limited based on what USPS is able to provide.

Potted Plants.

All plants in the shop will be shipped in their existing nursery pots, unless otherwise noted. 

Accessibility

If you are having difficulty viewing or accessing our website, please contact us at hello@barkandvineshop.com and we will assist you with product information or transaction through other means of communication. Our website is designed to meet accessibility guidelines, but we believe that this is an ongoing effort. We will continue to update the website to stay compliant.

So, What Now?

Enjoy your plants! Share and tag us on IG at @BARKANDVINE. For any questions relating plant care, visit our Care Guide page or send us an email at hello@barkandvineshop.com